Cancellation and Refund Policy

Windowly is operated by 9495-2421 QUEBEC INC. You can cancel the service yourself online; you do not need to email support or call us to stop future renewals.

Cancel during the free trial

Cancel before the 3-day trial ends to avoid the first monthly charge. Cancellation during the trial stops the subscription from converting to a paid plan at the end of the trial.

Cancel a paid subscription

Use the Manage subscription page and sign in using the email address entered at Stripe Checkout. Cancellation is scheduled for the end of the current billing period. You keep access until that date and are not charged for another period.

Refunds

Except where required by applicable law, subscription fees already charged are non-refundable and we do not provide prorated refunds for unused time. If you believe a charge was duplicated, unauthorized, made after a timely cancellation, or caused by a technical error, contact support@windowly.co or +1 581 989-9716 promptly. We will review the Stripe record and any evidence you provide.

Mandatory consumer rights

This policy does not limit cancellation, refund, chargeback, or other consumer rights that cannot legally be waived in your jurisdiction.